COVID-19 Update
News

COVID-19 Update

Jun 02, 2020

We are doing everything in our power to maintain our services, but naturally, the pandemic takes its toll on many things. 

Shipping

Currently shipping from US is the usual, but in some cases the packages delayed. Usually it would take about 2-4 days for the packages to arrive, but in some instances it can take 2 weeks as well or the package can be lost too. 
You can also check current updates on Corona virus on the website of USPS.

Shipping details during Covid19

Please note, from June 12th, some products are not available for the US. 

As for international packages, that is something that truly hectic right now. We advice to order only if you are able to wait for it. In some cases the delivery may takes up to 2 months. 

In every case we provide tracking for the packages so you can monitor its way to you. If you see that they stuck for weeks in the same place it doesn't mean necessary that it is lost for sure. Only just 2% of the packages will going to be lost.
In the case of lost or delayed packages, please, contact us.
We got you covered, though. If the package is lost for sure, we will give you a full refund. 

Manufacturing

Right now the printing of the products is the same, it is very rare to have a delay with that. Only art prints experience more time to be printed.

Questionnaire

Is the packages from China contagious? 
There is no proof that the virus can survive on the surface of the packages or its content. See this article from CBS News regarding this matter.

Is there a way to have my package delivered in time for sure? 
As far as we can tell, express shipping methods can help but only a bit. They can also stuck as other packages but if they experience nothing like that they will surely delivered sooner. 
In case you paid for express shipping but it is not delivered within the reasonable time frame, we will refund the shipping cost.

Leave a Comment

Your email address will not be published.

Recent Blog Posts

Why Mountain Tapestries? A Love Story About Hiking

Why Mountain Tapestries? A Love Story About Hiking

Read more
New Mountain Tapestry Designs

New Mountain Tapestry Designs

Read more
The Making of a Mandala Tapestry

The Making of a Mandala Tapestry

Read more
A Stylish, Space-Saving Home Upgrade

A Stylish, Space-Saving Home Upgrade

Read more
View More