What type of products do you have?

Brandless Artist sells tapestry wall hangings. The best choice when it comes to large wall décor.

Why some product takes 2-5 days to be shipped?

My main focus is to offer a wide variety of home décor, that is unique and can’t be found anywhere else. That said, those tapestries that are not already in stock, are printed on demand once you place your order, which takes a couple of days to be printed. 

What payment methods do you offer?

Currently Brandless Artist accepts PayPal and many credit card payment methods as well. When checking out, select the "debit card, credit card" payment method below the PayPal button.

Can I rush my order?

Unfortunately, orders can’t be rushed as I rely on other services to have the tapestries shipped.

Where do you ship?

Every item shipped to the US and Canada. To the US shipping is free. 

What shipping services you use?

Your order is shipped with USPS first class (5-7 days), USPS priority mail (2-3 days) or USPS first class (15-30 days) for international orders. 

Do you ship internationally?

Currently the tapestries ship only to Canada internationally. But please, reach out for more information, I may be able to get your order to be shipped.

How much the shipping to my country?

The cost depends on the product and where you're located. We recommend to add the product to your cart and see the shipping price at checkout. 

I provided a wrong address, how do I change it?

It is recommended to contact me immediately. Unfortunately, if the order was already shipped, not much can be done. I recommend to double-check your shipping information.

How do I return a product?

The product can be returned, but it needs to be in the same condition as it was shipped. Put it in the same wrap and do not use the thumbtack for hanging it.

What about replacements?

Satisfaction is guaranteed, but I do offer reprints or replacements for faulty or lost orders. Please note, if the status of the order is "delivered", I can't replace the tapestry, and refund is not possible. I highly recommend to reach out to USPS for additional information.

How do I get a refund?

After you shipped the item back, I pay a full refund. Please note, that the cost of the return is paid by you. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

In case of customized orders, I can't offer a refund, since that product was personalized for you.  

What to do if I receive the wrong product?

In case that you received the wrong product, I offer a replacement and you can keep the wrongly sent item or I would pay for its return.

How can I customize my order?

First you have to contact me to ask for customization. Please, note that some items are not up for customization. 

What customization can I request?

To most our designs, I can add custom texts. I can also change the colors in most cases. Please, contact me before placing the order.

Can I return the customized item?

I do not offer refund for customized items.